The PC Guy - 01642 564527 / 07533 689441
Friendly, professional & affordable computer and laptop repairs
HomeTestimonialsForumBloggerAbout MeData ProtectionPrivacy PolicySitemap
Testimonials 2018
Testimonials 2017
Testimonials 2016
Testimonials 2015
Testimonials 2014
Testimonials 2013
Testimonials 2012
Testimonials 2011
Testimonials 2010
Leave a Testimonial
The service I provide to my customers is crucially important to me. I strive to provide the best professional service I can. My reputation depends on it.  You can also find further customer ratings and feedback on my facebook page.

I'm rated 5* on Facebook and Google Business alongside my customer's testimonials shown on the site.
Customer feedback is very important to me and people looking for IT help. If you think i've provided a good service please leave your comments via the "Leave a Testimonial" link on the left or
<Click Here>. 

All comments are genuine and exactly as submitted. Many thanks.
The PC Guy

Patricia Hallett

I was delighted with the service that I received from Simon. He updated my computer, overhauled it and made a minor repair at what I considered to be a very reasonable price. He was so pleasant and friendly. I will certainly consult him again if I have any problems

Stephen Humble

I have used Simon on a number of occasions and he has always provided a very friendly, fast and efficient service. I would have no hesitation in recommending his services to others.

Craig Cowley

Excellent service. Fixed and cleaned up my PC in no time at a very reasonable cost. Also some great advices with no high pressure sell. Very recommended. Should be your No1 got to guy for PC problems.

Gordon Crawshaw

Excellent advice, just on ringing up when my PC went down . Problem sorted in no time!!! Top service indeed !!!

Peter McCabe

First class service from Simon gave my laptop top service.and good after service. I recommend Simon 100%


Simon is just amazing! I had a problem accessing the BIOS menu of my old Toshiba laptop to reconfigure the laptop to boot from a USB device. My son took the laptop, not only did Simon fixed it perfectly, he also created a shortcut for me to access the BIOS, provided step by step instruction. All these was done for a token!! I will definitely recommend him!!!

Tracey Graham

Thank you to Simon for sorting my laptop out great guy fantastic quality service. Highly recommended.

Richard Newhouse

More than happy to recommend "The PC Guy" to anyone who is looking for PC repairs. Simon managed to get my ancient lap top computer up and running, so I didn't loose all the valuable data that was on it. I am most grateful for his fast and efficient service.

Lorraine Richardson

My HP laptop had a cracked touch screen. Upon further investigation by Simon it was apparent the screen panel & digitiser were bonded together so he had to order a new part. Simon kept me fully informed throughout & provided a professional from start to end, including an invoice & guarantee. I would highly recommend him.

Hayley Qaid

My dad's laptop was having connection problems and I found Simon when I googled pc repairs. My dad's laptop is working so much better and also the mouse pad needed work. He is very friendly and reliable guy, knows his stuff very reasonable priced too. No hesitation in recommending him at all.

Michael Wills

Having little knowledge of how to sort PC problems I recently used PC guy to provide a clean up and removal of suspected unwanted software. I could not fault the service. If you want value professional, customer orientated competency in matters relating to PCs I have no hesitation in recommending this small business.

Kath Ward

Excellent service from start to finish. Simon collected my Laptop from my home and returned it a couple of days after, it has a new hard drive and is running faster than ever. i would recommend Simon his prices are very reasonable, service is amazing. thanks Simon i will recommend you to friends and family.

Chris Day

My daughter locked herself out of her laptop by changing the password and then forgot the password. Simon resolved this in a day at a very reasonable price. Now my daughter is now really happy being able to go on her computer again. Thank you.

John Hughes

I am not from this area but I am on an oil rig in the shipyard at Seaton Carew. I had a problem with my laptop so I searched on google for "PC repairs" and contacted Simon. His service was excellent and the cost of repair my laptop was very cheap. I would have no hesitation in recommending Simon to any of my work colleagues if they had computer issues. Thanks Simon for the good service.

Julie Henderson

simon provides 100% excellent service would recommend him very excellent knowledge

Tina Mallaby

He is a great guy always comes out and very polite good job

Gordon Finlayson

Wow!! Just got in and tried the laptop and it's very fast consideing the amount of corrupt files that were slowing it down. Service and upgrade at a reasonable price. Highly recommended.

Chris Mc Kenna

Really good work. Fast as well.

Peter Garbutt

Highly recommended,simon fixed my laptop in no time. Excellent service at a good price too.

Stephen Richardson

Simon did an amazing job fixing my PC after I couldn't get it turned on. Dropped it off and picked it up the same day. Very speedy service. Good communication on getting back to me. Would definitely recommend.

John Barlow

Very quick response and repair to my laptop . At a low cost . Sincere thanks Simon . Will definitely recommend you .

Steve Featherstone

I dropped one of my business computers in with Simon yesterday fearing the worse as it refused to boot up. However, within in an hour he had diagnosed the problem and had it repaired. Can't thank Simon enough, thoroughly professional service and at great value. I will be using him for all our IT problems in the future. 5 stars all the way

June Boyd

Simon did a great job repairing my computer. Excellent service very polite and professional. Would certainly recommend him.

Paul Kayes

Excellent service, prompt response and fair price for the work, back on my laptop now, thank you Simon.

Tom Dobson

Excellent Service, great communication! Thankyou!

Alan Tabb

Excellent service from start to finish. Quick analysis of the problem was undertaken and repairs were completed quickly and efficient. Costs were very reasonable couple with a very friendly service I would thoroughly recommend Simon for any service you may require. Thank you Simon.

Eleanor Thompson  (via Facebook)

Simon is very good I would highly recommend him he is very helpful

David Walters

I have no hesitation in recommending Simons services. An honest decent guy providing a great service at very competitive rates. I have used him for years and wouldn't consider using anyone else.

Pauline Hewitt

Excellent service. Thank you Simon. You were very helpful and explained everything in a way I could understand

Angela Engliah

Simon fitted a replacement screen on my lap top as the cat sat on it and cracked it! Contacted Simon and within 24 hours it was done (at a very reasonable price too!). I would definitely use his service again and would highly recommend him. Thanks Simon!

William Bellerby

I would fully recommend Simon to anyone who has a computer problem, he is friendly, helpful and efficient

Ken Charlton

Having lost my email facility on my two laptops, I contacted Simon and he agreed to visit my home the same morning, to discuss my problem. It took only a few minutes in discussions with me, relating to the email block and to restore full functionality to both of my computers. During that time, he readily explained what he needed to do and how the systems could be improved. I could not have engaged with a more patient, polite and efficient repair person and would strongly commend him to anyone with problems such as the ones I had been frustrated by..h

Chloe Lee Dixon

"Excellent service, helpful and friendly and the price was very reasonable, would highly recommend!"

Geoff Davis

Oh dear, had a real problem when I spilt wine on my laptop which took out the keyboard. Not to worry, Simon was able to sort it out & is now working good as new. Really good, prompt efficient & very friendly service. Excellent communication throughout. An example of how customer service should be delivered. Will certainly be keeping Simon's number handy for if I have pc related problem in the future.

Angela Molnar

Great service, thank you Simon. You're a life Saver!

Tom Wilson 

I have used the services of Simon on a number of occasions, for both business and personal, including for Hardware Repairs; Data Recovery and Back Up; Virus Cleaning etc and have always found him to be very efficient, personable & friendly, minimal jargon and reasonably priced. His approach is that he's there to help you get back up and running as soon as possible and NOT to try and sell you the latest upgrade as a 'fix' - he's a great Guy,

Shane Weston

Simon did a great job on upgrading & repairing my computer..It is over 8 years old & had become extremely slow & unresponsive..Now with simon's diligence & expertise it is like getting back a new computer!! Can't thank him enough..A good honest approachable friendly guy!! And the cost for the work he carried out was more than reasonable..Great Service..And Thank you again.

Peter Irving

Simon provided help with a software problem others could not or would not help with without benefit to himself, for which I am grateful for his assistance. Also great recommendations and quick service to improve an ageing lap top. I would willingly recommend his service and will go to him first with any future computer problems.

John Curran

Simon is the go to man for me! fast repair, had my laptop up and running better than when it was new. friendly honest, kept me upto date with repairs he was doing and reasonably priced too. 5stars!!

Kate Baucherel

Very professional servicing and repair, good communication throughout, and much less costly than I expected. A great find and local too.

Catherine Stephenson

Top class service, recommend without hesitation. Polite, honest and great to deal with. Many thanks

Jo Kelsey

Can't fault the service. Friendly,polite and professional. Kept me updated throughout the repair process. Would definitely recommend

Peter Bellis

Found Simon to be a great guy who can be trusted at all times. He is reasonably priced and keeps me informed on what he needs to do on my computer. I will continue to use his services and recommend him to others.

Bill Wood

Superb professional Service and knoiwledgeble chap. Prices , repair times ,and feedback put certain large corporation to shame

Barbara Cummings

My laptop running windows vista having big problems, but Simon fixed it, would recommend him to all. If you have problems with your laptop try him first very reasonable rates.

David Pickles

Excellent service, prompt pickup and return once parts arrived, staff seem very friendly and helpfull.

Pauline Morgan

Simon fixed my computer in no time at a very reasonable rate. I would definitely recommend him

Clare Marshall

Fast, friendly service. My laptop was repaired within 2 hrs of being dropped off. I'll certainly use The PC Guy in the future

Yvonne Beech

Prompt PC repair - excellent service. Really helpful. Definitely recommend.


Struggling with my first build Simon came to the rescue!! Friendly and very knowledgeable, I would recommend his service to anyone.

Alan Etherington

Having tried to make a repair myself and found rather worrying cures on the Internet, lost files and the like, I asked a friend who had dealt with her computer when it failed. I spoke to The PC Guy who invited me to take the computer to his home address. 24 hours later he rang back to say all was corrected and no information had been lost. An excellent job for a sensible price.

Stephen Hall

Simon was super efficient and extremely helpful, great value for money too, thanks , I will use you again and recommend you to my friends and family.

Janice Chapman

Thought my laptop was "dead" with no hope but Simon brought it back to life. Very professional quick and very reasonably priced. He even picked it up and returned it all included in the price. Would use again and recommend

Judith Waugh

Glad that I found someone local, convenient, reliable and friendly. My lenovo ideapad had a cracked screen and was fixed in a few days. I know where to go if I have any other problems. Thanks again.

Tony Harrison

A great affordable service from a very pleasant man to deal with. I was in the process of buying a new laptop thinking mine was maybe unrepairable. " I was wrong ". Thanks Simon for saving me a lot of money.

Joseph McDonnell

Could not ask for a better service. Very efficient and kept me informed about what he was doing and what I wanted from him. Good price and great customer service

Steve Wright

Simon sorted my PC after it developed a fault whereby I could not get past a 'blue screen' to even access my desktop. Simon is reliable and provides an excellent service at a very reasonable price. I would not hesitate to recommend him.

Mick Eccles

PC guy recently repaired my laptop.He did a good job at a fair price.I would highly recommend him.

Tracey Iceton

Highly recommend the PC guy's service. He has helped me out twice now, once with a software issue and once with a hardware problem so he really can deal with anything, quickly, efficiently and his rates are very reasonable.

Steve Frost

Simon gives a friendly professional service at very reasonable cost. I can thoroughly recommend him to you. He provides a full technical report on the work done and I was not without the laptop for too long. First class!

Sheila Robinson

Came recommended, and left highly recommended, many thanks for a very professional job..

Judith Chistison

When i was having problems with my PC my friend gave me the PC Mans phone number. I wasn't sure about having someone to come into my home but my friend assured me this man was professional and fair. So I rang and made an appointment. I am so pleased I did he is all my friend said he was. He had my machines up and running perfectly fixed in no time all for one hours fee. Thank you Simon

Isabelle Mahoney

Repaired my laptop fan quickly and at a reasonable price. I can recommend the PC Guy if you need any repairs doing!

Paul Garside

Excellent service. Simon "resurrected" my PC from what appeared to be terminal blue screen. He is reliable and very good value. I would not hesitate to recommend him.

Peter C

Simon sorted out a frustrating problem with our desktop PC which I'd tried unsuccessfully to sort myself. Came to the house and fixed the problem in 20mins. Would not hesitate to recommend him for fixing any computer problems. I would certainly use him again for any further problems I have.

Robin Heaton

Great quick service. Excellent.

Richard Cooley

Excellent, friendly, professional service and cost-effective. Will recommend Simon to anyone who requires help with their computer

Sue Bennett

10 out of 10. Really friendly and efficient service. Great prices. Will definitely usa again if necessary. Would highly recommend.

Joan Curtis

Hi Simon, I have been doing things on the PC and I am happy with the way it is working. I got my iTunes to work too. I will recommend you to anyone having PC problems - Thank you, Joan.

Stephen Webster

Thanks Simon for a first class service. Everything i wanted done on my computer was done, at a very good rate.will definitley be using again. Many thanks Steve

Caroline Platts

Found Simon to be really helpful in fixing my pc which wouldn't start. He let me know exactly what issues he had found and how long it would take to repair. Very reasonable price too, would definitely recommend to family and friends.

Jean Lowther

Can't improve on wording on back of Simon's card - friendly, professional and affordable! Simon came when he said and was most helpful. Problem was solved very quickly and efficiently. 'd definitely use him again and will recommend him to friends.

Colleen Flush

Found simon to be very competative with prices and helpful regarding some issues with PC recently.

Sue Hepworth

Quick, friendly, fair price, great!

Mikey B

I'd like to thank Simon the pc-guy for repairing my computer. He is a genuinely knowledgeable guy and he was able to restore as much as was humanly possible on my sorry pile of **IT. My Windows 10 computer was in endless non-starting loop which was both maddening and frustrating. I had read and tried to fix the problem myself but in the end needed the expertise that Simon provides. As well as repairing my pc he was able to get back at lot of my files that I feared I had lost. I would definitely use Simon again for all my computer related problems. It was money well spent.

Peter Chubb

Top class repair to our laptop , thought screen was at fault & gave us the estimate which was very reasonable ! after checking it turned out that it was just the power cable to screen . Let us know straight away & told us that it wouuld be much less expensive ? to find this level of honesty in todays cut throat mentality is so refreshing as we would of quite unaware if he had just replaced screen! would gladly use him in future or reccomend him to family/friends .cheers Simon 

Margaret Dixon

The service was excellent sorted out my Lap Top and was very pleased with the result


What can I say, took my wife’s laptop in to him one morning and got it back the next morning, everything sorted and working. And only charged half the price PC World wanted to check it out before they set to putting it right, and they wanted a 10 day turn around! Will definitely use Simon again and will recommend him to all my friends. Super service, Simon, can’t thank you enough

brian Oconnor 

Left our lap top with Simon after reading about him on internet. Found him to be very helpful and obliging. Went out of his way to fix the problem and used several companies to obtain the part we needed. Would certainly recommend him

stuart bailey 

Excellent service and very polite and professional...highly recommend to everyone

Brian Lewis
he did a brill job of my lap top and tower wiil defo use him again 5 star

Pauline Morgan

SImon has been today and fixed my computer and printer. He kept me Imformed as to what he was doing and had them fixed in no time. I will always use Simon in the future and can highly recommend him.


i was very happy with the pc guy he did a fine of my lap top ahd tower priceare good will use him again recomend him 5 star

Iki Kxz 
Fast, informative and inexpensive 5/5 *

John hunphrey

Very good friendly service at a reasonable price 5/5 *
Peter in Billingham

definitely the guy you need to call when ur pc or laptop is on the blink.I called him ..he was here the next done on pc and laptop .First class pc guy... very good with his charges too ....Thanks Simon

Nathan Cavanagb

Took my laptop on short notice to remove malware. Fast affordable friendly service. Highly recommend Simon for pc repairs.

Joan Taylor

Would highly recommend Simon repaired my computer in a couple of days very good price 
Yvonne Mitchell   

i had a fault on my chrome book - collected and repaired and delivered back to me in a couple of days - fantastic price - thank you Simon


Quick friendly service. My laptop now works like a dream! Excellent value for money!

Lily Hamilton

I had an issue with my laptop recently, a broken keyboard and touchpad, and Simon was a perfect repair man. The back and forth communication was excellent, he always got back to me quickly with any questions I had. Moreover, the cost for the repair was very well priced, especially when I was comparing the cost with other places I had gotten quotes from. Lovely guy and great service. Would 100% recommend!

Really nice guy, collected and returned computer, told me options if my old computer couldn't be repaired, windows xp, i.e. how much for recovery of hardrive, in end managed to fix problem and added additional memory all for £50 and in less than 2 days, couldn't recommend more

Nick Holgate

Replaced keyboard on my Daughter's laptop. Inexpensive and a fast and friendly service. Thanks Simon will certainly be recommending you to others

Colin West

Simon was brilliant I will certainly recommend him made my computer talk Excellent

Danni Wharton

Used him numerous times. Always a fantastic job, done quickly, at a fair price.  5/5 *

Roslin Rose

Highly recommended, my laptop was repaired and returned very quickly, very reasonably priced would definitely use this guy again

Darren Mansell

i phoned pc-guy on the 4/7/17 for a quote for anew laptop screen aand spoke to simon who was very helpful and knowledgeable .. he gave me the best quote and just seemed very professional...i gave simon the laptop the same day and with in half an hour hed txt me to say hed ordered the screen ,,the following day i recieved another txt to let me know the job was done ...excellent alround serice 10/10 ..dont use the big greedy companies ...give PC-GUY a chance and help the small business.......excellent value well done simon

James McGrogan

Cheap, friendly and quick laptop repair, would definitely use again. *****

Yvonne Hill

Simon has fixed my PC's a couple of times - he provides an excellent service at a very reasonable price.


Very Professional. Highly recommended

Lis Harris

Excellent service. Explains the problem clearly and makes it understandable to "older" customers like me ! Many thanks for your patience.

Bernard Mahan

A PC shipped to Stockton from Edinburgh was not working when unpacked. . Having determined it was the CPU Simon was contacted who obtained the part at a very reasonable price. He arrived at the arranged time and fitted the part on site. Once the PC was running he solved a problem with the PS2 input port as well as generally checking all was working properly . Having to organise repair this from Edinburgh I found Simon extremely helpful and keen to be of assistance..My sister found Simon very personable, knowledgeable and capable.. Highly recommended.and I know who to call on if there are problems in future.

Norman McIntyre

Simon fixed the problem with my laptop and gave it a service. Very quick and friendly and not expensive

Catherine Whyte

Simon provided an excellent service when building us a new PC. He was patient and understanding and helped us set up in a seamless way - even though we are TECHNOPHOBES! haha - Prompt, cost effective and friendly - Highly recommend him...

Nigel Burke

Fixed my sons gaming computer in next to no time at all. Professional and diligent service and just round the corner too. Thanks Simon.

Derek Stephenson

First Class Service. Having rang other companies and been given Mickey Mouse prices, I cam across Simon's website. He not only solved my laptop problem, but did it the same day and at a fraction of the cost I had been quoted by others. I hope I don't need him very often, but would not hesitate to use him again if I did.



Robin Nicholson

Fantastic find - sorting out new E mail configurations both on my PC and also two kindles. In addition sorted out desktop issues and various other things which I rarely have time to do. Bang on time with appointments. Without hesitation JUST the sort of local support folks need.. I was particularly taken by the prospect of a new computer probably in 2018 as he builds them; in addition he was able to give me mapping tips. I have a Davis VP2 wireless weather station and we have plans to place this on the net for worldwide access

Pete Wilson

Simon is really knowledgeable and charges a fair price for his services, he stays in contact and lets you know what the issues are and how he has fixed them, great service and turns around fixes really quickly.

Anne McCreesh

Having problems with my pc so contacted Simon the pc guy excellent service and very informative highly reccommend him

Peter R

Fixed my laptop when all of my efforts had failed at a reasonable price,


Just had my laptop sorted by Simon, very quick very good very cheep. would recommend.

Paul McQuaid

The PC Guy fixed a very frustrating problem I was having with my PC not connecting to my printer. Simon worked through all the possible issues and when that didn't work he took it upon himself to research the problem and finally resolve it. He offers an excellent friendly and knowledgeable service, good value for money and he is very reliable. I would definitely call him again and would have no hesitation recommending him to my friends and family.


Excellent service. Laptop repaired and returned in one day. Will certainly recommend. Thanks

Emma Spicer

Friendly, professional, great communication and overall brilliant service. Will be my first point of call if I ever need similar services in the future. Thank you Simon.

Dan Cowell

Excellent service. Simon kept in contact at every stage of our laptop repair, explaining options and prices that would best suit us. Will be using again.

Shaun stoney-jones

Nice guy did a great job recovering data from my laptop after mother board failed,very reasonable price

Ralph Harrison

Simon has been very helpful to me over the past couple of years, assisting in the resetting and correcting of a printer, and setting my new pc up. I would highly recommend him for any computer issues

Margaret Gray

First class service from Simon. Took laptop away to replace the screen and kept us informed via text updates throughout and is prompt and reliable too, which is so hard to find these days! Highly recommended for all your computer needs!

Jim Grierson

I have just consulted the PC Guy about one or two issues concerning Windows 10 on my PC. Once again, an immediate response, and my PC returned within a day. Personal and first class service. Without hesitation, I highly recommend the service provided by the PC Guy.

Carole Perry

had a problem with my printer rang Simon he was very busy and had to make an appointment he came on time sorted everything out showed me what to do and his price I thought was excellent as I know a lot of guys charge a call out fee have kept his card for future use can definitely recommend him

Michael Cole

My Dell laptop, which is now about 9 years old and still working, started to get very difficult to open and close.
Contacted Simon the 'PC Guy' and arranged to get the laptop to him for repair.
He was excellent at keeping me informed and also very good at realising that the laptop was getting on a bit and that the repair might not be cost affective if parts were not available.
As it turned out the lid hinge was replaced but the lid itself was not available which the hinge had broken away from. This was explained by Simon and we agreed that the original lid could be used with some small bolts holding the hinge onto the lid.
Very pleased with the outcome and the laptop is back in full use.
Thank you Simon

Pauline Peggs

Thank you Simon for your fast, friendly, efficient and reasonably priced service. I will certainly contact you again if I ever need a PC repair.

Jonathan shotton

Fast and friendly service at the right price.

Barbara Warin.

Thank you Simon for your excellent service. My laptop is working brilliantly and so much quicker. I have already recommended you to family and friends. Thank you once again. 5*****

Moira Willows

Had a problem with my laptop so I contacted The PC Guy. The service was efficient and excellent value for money. My laptop has now been serviced, cleaned up and is faster than before - Thank you.

pam hooker

good prompt service , very helpful, and offered follow up if required , fair charges. Would definitely use him again

John Rennie

Simon was brilliant. He came to my house, listened to the details of my PC problem, found the problem very quickly, went to his van for a spare part, came back and fixed the fault. All done and dusted in very short time and at very small cost. I was totally satisfied and would recommend him to anybody.

Rich Amir

First class service from Simon. Took laptop away to replace the screen and kept us informed via text updates throughout and is prompt and reliable too, which is so hard to find these days! Highly recommended for all your computer needs!

Margaret Hatton

Have used The PC Guy twice now and have had excellent service on both occasions. Very quick and efficient would definitely recommend this gentleman if you are having any problems with your laptop.


Stephen Milburn

Bought a Dell all in one computer for my son who complained that it wasnt fast enough. Contacted the pc guy who advised that it was only running an i 3 processor. Upgraded to an i 5 processor & memory doubled & its running like a dream. One very happy customer.

Joe Hall

He did a great job for me, well worth the money. 

****   These are just the more recent testimonials left by customers. More testimonials can be found by clicking on the links on the left for the relevant year   ****




HomeTestimonialsForumBloggerAbout MeData ProtectionPrivacy PolicySitemap